How to Submit / Raise a Support Ticket at Erichost

When you face any technical issue or need assistance regarding your hosting, domain, billing, or services, the best and most efficient way to get help is by submitting a support ticket.
A support ticket ensures your request reaches the right team and gets handled in an organized manner.

👉 Support Ticket URL:
https://portal.erichost.com/open-ticket

✅ Why a Support Ticket is Required?

Support tickets are required because:

• They organize support requests and assign them to the correct department (Technical, Billing, Sales, etc.).
• You can track the status of your request from start to resolution.
• All communication stays in one place, ensuring no information is lost.
• Tickets maintain a history of conversations, useful for future reference.
• Priority issues can be handled faster and more efficiently.

Unlike chat or email, a support ticket ensures proper documentation and quicker resolution.

✅ How to Submit / Raise a Support Ticket

Follow these simple steps:

1. Open the ticket page
   👉 Visit: https://portal.erichost.com/open-ticket
2. Login to your Client Area
   • Enter your email and password.
   • If you do not have an account, register or use the “Forgot Password” option.

1. Choose Your Department
   • Select the correct department based on the type of issue:
     • Support Department
     • General Enquiries
2. Select Related Service
   • If the issue is about a specific hosting plan, domain, or product, choose it from the list.
3. Choose Priority Level
   • Low / Medium / High / Urgent (depending on how critical the issue is).
4. Enter the Ticket Details
   • Subject: Short title of your issue (example: “Website Down Error 500”).
   • Message: Explain your issue clearly. Include:
     • Domain name
     • Issue details
     • Any error message
5. Attach Files (Optional)
   • You can attach screenshots or images if needed — this helps speed up resolution.
6. Submit the Ticket
   • Click “Submit Ticket.”
   • You will receive a confirmation that your ticket is created.

💡 Tips for Faster Resolution

• Provide clear and complete information in the message.
• Attach screenshots or error messages if possible.
• Mention the exact domain or service where you face the issue.

Example message:

Domain: mywebsite.com
Issue: Unable to access WordPress admin panel (Error 404)
Started: 09 Nov, 2:30 PM IST
Steps tried: Cleared cache and restarted browser

🚀 What Happens After You Submit?

• Our support team reviews your ticket.
• You will receive updates inside the ticket until it’s marked Resolved.
• You will get email notifications for every reply.

If you still need assistance, feel free to reach out — we are here to help you 24/7.
Thank you for choosing Erichost! 😊

If you’d like, I can also format this for a knowledge-base article or email template.